We do not accept returns on perishable food goods or personalised products.

DAMAGED/FAULTY/INCORRECT ITEM  -  We The Cooks Cupboard Ltd are happy to replace or refund any damaged, faulty or incorrectly supplied item and will work with you to resolve any problem is a prompt manor. We may require photos of any damages or issues so that we can claim with the couriers

CHANGED YOUR MIND  - In these circumstances, return postage costs are payable by the customer.  Please contact us within 14 days of receipt of the item via phone call or email, please ensure you have received acknowledgement before returning your item.  The order must be returned to us within 14 calendar days from the point of making contact. Be sure to include details of your full name, Address, order number and reason for return.  Items need to be in as new condition and returned with reasonable care.  We strongly advise using a tracked service to return your item to us

Contact Details:

Kate's Cupboard

(The Cooks Cupboard Limited)

1 Llanover Buildings

Victoria Terrace


NP11 4EX


01495 616 636