Orders are dispatched Monday-Friday (excluding Bank Holidays). Orders are usually dispatched within 1-2 working days of receiving cleared payment. Delivery Times relate to courier delivery speed and do not include our order processing time.
Shipping Costs are calculated at checkout based on the items you are purchasing.
Balloons listed for booking directly on our website are for collection Only, delivery is NOT included or offered as an option for these items. They are for customer collection only from our Newbridge Store NP11 4EX
Options available at checkout:
* Click & Collect - Orders usually available for collection the same working day.
* Shipping starts at £1.75 is charged at a maximum of £7.95 for UK mainland Orders.
Orders over £50 in value are eligible to be shipped via saver reduced shipping fee option (3-7 working day) UK mainland. Delivery Partner used for this option will vary.
We will contact you if for any reason delivery time is expected to be delayed.
DAMAGED/FAULTY/INCORRECT ITEM - We The Cooks Cupboard Ltd are happy to replace or refund any damaged, faulty or incorrectly supplied item and will work with you to resolve any problem is a prompt manor. We may require photos of any damages or issues so that we can claim with the couriers
CHANGED YOUR MIND - In these circumstances, return postage costs are payable by the customer. Please contact us within 14 days of receipt of the item via phone call or email, please ensure you have received acknowledgement before returning your item. The order must be returned to us within 14 calendar days from the point of making contact. Be sure to include details of your full name, Address, order number and reason for return. Items need to be in as new condition and returned with reasonable care. We strongly advise using a tracked service to return your item to us
(The Cooks Cupboard Limited)
1 Llanover Buildings
01495 616 636
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.