Balloons listed on our website are for Booking for collection Only, delivery is NOT included or offered as an option for these items. They are for customer collection only from our Newbridge Store NP11 4EX
Orders are dispatched Monday-Friday (excluding Bank Holidays). Orders are usually dispatched within 1-2 working days of receiving cleared payment. Delivery Times relate to courier delivery speed and do not include our order processing time.
Our delivery providers are Royal Mail and Parcelforce.
Shipping Costs are calculated at checkout based on the items you are purchasing.
Options available at checkout:
* Click & Collect - Orders usually available for collection within 1 working day. Please note if you are paying by apple/android pay this option will not appear. Please use full checkout.
* Local Delivery - £2 Delivery Usually within 3 working days. If you are eligible for this service it will be available at payment stage
* Standard Shipping (usually within 2-5 working days) - Standard Shipping starts at Just £1.75 is charged at a maximum of £5.00 for UK mainland Orders.
* Express Shipping (Usually within 1-3 working days) a maximum of £6.95 for UK mainland Orders.
Orders over £50 in value are eligible to be shipped via saver (5-10 working day) UK mainland shipping option Free of charge.
We will contact you if for any reason delivery time is expected to be delayed.
We do not accept returns on perishable food goods or personalised products.
DAMAGED/FAULTY/INCORRECT ITEM - We The Cooks Cupboard Ltd are happy to replace or refund any damaged, faulty or incorrectly supplied item and will work with you to resolve any problem is a prompt manor. We may require photos of any damages or issues so that we can claim with the couriers
CHANGED YOUR MIND - In these circumstances, return postage costs are payable by the customer. Please contact us within 14 days of receipt of the item via phone call or email, please ensure you have received acknowledgement before returning your item. The order must be returned to us within 14 calendar days from the point of making contact. Be sure to include details of your full name, Address, order number and reason for return. Items need to be in as new condition and returned with reasonable care. We strongly advise using a tracked service to return your item to us
The Cooks Cupboard Limited
1 Llanover Buildings
01495 616 636
Payment & Security
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